Branch Managers – Thika and Nanyuki

Key Initial Responsibilities will include:

· Implement retail strategy at branch level i.e., growth in new customer base with concurrent growth in branch liabilities and assets

· Develop and implement customer service ethos in line with bank standards

· Develop and retain customer base and market bank products to new and existing customers

· Manage risks and internal controls affecting the branch and ensure that the necessary steps are taken to measure, monitor and control these risks.

· Manage and develop branch staff

Knowledge and Skills requirements:

· Minimum of 4 years banking experience, 2 years in branch management

· Leadership and management skills

· Excellent sales and negotiation skills

· Self motivated able to work with minimum supervision

· Computer skills & speed

SME Relationship Officers – Thika and Nanyuki

Key Initial responsibilities will include:

· Identifying and attracting new loan and deposit clients to the bank through the preparation and execution of a detailed marketing and sales plan;

· Contribute to the loan decision-making process by providing in-depth, high-quality credit analysis;

· Contribute to sound portfolio management though regular monitoring of individual customers;

· Monitor compliance with policies established by SME Department and FINA Bank;

· Daily monitoring of overdrawn liability accounts to ensure their regularization within the same day;

• Client visits and unit inspections

Knowledge and Skills requirements:

§ Degree in Business/ Finance, risk, credit or accounting qualifications will be an added advantage.

§ Good communication skills (both oral and written with good presentation skills)

§ Analytical skills,

§ Computer literate (MS Office Applications)

• Energetic self-starter and motivational team player
• Flexible with respect to time and travel requirements

§ Ambitious and committed to customer service and excellence

Preferred:

§ Good understanding of the small businesses and entrepreneurial environment in Kenya

• Previous experience in credit and/or sales of financial products highly valued;

§ Strong selling skills, experience in a sales environment is an added advantage

Relationship Officers - Consumer Banking Department - Thika and Nanyuki

Key Initial Responsibilities will include:

• Diversification of customer base, generate new business and increase Share of Wallet (SOW)
• Increase consumer revenues through low-cost deposit base and high-margin loan portfolio
• Controlling and monitoring day to day operations in the retail/consumer accounts
• Preparation of proposals for new prospects and renewals as per customer requests
• Monitoring credit facilities availed and ensure quality asset portfolio
• Attending to customer requests and enquires as part of customer service
• Client visits

Knowledge and Skills requirements:

§ Degree in any business related study or Finance related studies

§ Client relationship management skills

§ Good understanding of banking products and services

§ Good understanding of the market/business environment

§ Good communication and negotiation skills

§ Good analytical skills

§ Computer skills & speed

Customer Care Consultants – Thika and Nanyuki

Key Initial Responsibilities will include:

· Respond to customer queries/complaints and advice customers on existing bank products and services

· Identify opportunities for cross selling bank products and services to new and existing customers

· Receive & Process Customer instructions in line with bank procedures

· Responsible for receiving and responding to customer complaints, feedback and ensuring necessary follow-up.

· Assisting Tellers where accounts are overdrawn processing and confirming third party payments and receiving cheques.

Knowledge and Skills requirements:

· Graduate with 1-year banking experience in an entry-level position or Non-Graduate with Two-year experience as a Teller.

· Good communication and customer service skills.

· Basic understanding of banking operations and products.

· An ability to work under pressure and with minimum supervision.

· Good interpersonal skills.

· Computer skills & speed

Graduate Trainees - Thika and Nanyuki

Key Initial Responsibilities will include:

· Receive cash and cheques in line with banks policies and procedures.

· Pay out cash in line with banks policies and procedures.

· Processing and reporting of Over-the Counter Foreign Exchange transactions.

· Ensure that cash holdings are in line with intra-day & end of day requirements.

· Manage Till cash to ensure security.

· Respond to customer enquiries and advise customer on available bank product and services.

· Listing of Outward Cheques deposited for forwarding to Central Processing.

· Processing Bankers Cheques, In-House cheque Deposits & Transfers where there are sufficient funds in the account.

· Cross Selling of products and Services for increase in Share of Wallet.

Knowledge and Skills requirements:

· Fresh university graduates

· Attention to detail

· Numerical skills

· Communication skills

· Computer skills & speed

We would especially want to hear from candidates with good working knowledge of Thika and Nanyuki regions

Qualifying candidates should send their application letter together with a detailed Curriculum Vitae to hr@finabank.com. Closing Date: July 25th 2008

NB: Only short listed candidates will be contacted.