Frequently Asked Questions (FAQ's).

Welcome to Frequently Asked Questions.

  • How many branches does the bank have in Rwanda?
    There are currently five branches with plans to open up a further two in 2009.
  • Does Fina Bank have a niche market that it targets ?
    Yes. Fina Bank is an SME Bank catering mainly for small businesses. We also cater to the retail market with a wide suite of personal products.
  • Who are the directors of Fina Bank Rwanda?
    You can access the directors page by clicking here
  • How can I apply for a Fina Bank ATM Card?
    You may apply for a free ATM Card at your local branch while opening an account. You may also apply for an ATM replacement card at a fee.
  • What is the ATM Withdrawal limit at Fina Cash ATMS?
    Rwf 150,000. You may however apply for your limit to be extended.
  • What is the ATM branch network in Rwanda?
    Fina Bank is currently linked to the Simtel network offering ATM access countrywide.
  •  How long are your ATM cash points open?
    24 hours.
  • Can we deposit cash in your ATM’s?
     No. We do not provide this service.
  •  How do I record transactions performed with the ATM card?
    The ATM disburses receipts upon request. All transactions completed with your card will appear on your monthly statement showing the transaction details i.e. location, date and amount of the transaction.
  • What are our branch working hours?
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    Monday – Friday

    Saturday

         Head Office - Kigali Branch

    8:00am – 6:00pm

    8:00am – 6:00pm

        Remera Branch

    8:00am – 8:00pm

    8:00am – 6:00pm

    Kibungo Branch
    8:00am - 5:00pm
    8:00am - 6:00pm

        Kibuye Branch

    8:30am – 5:00pm

    8:00am – 6:00pm

    Ruhengeri Branch
    8:30am - 5:00pm
    8:00am - 6:00pm